Work With Us (Customer Service)

Work With Us

Work With Us

Who we are?

Yes Friends exists to make ethical clothing affordable and transform the fashion industry. Small goals.

On 7th April 2021, we launched Yes Friends with our first pre-order campaign, selling over 4,000 T-shirts. We were featured in The Guardian and The Independent, and backed by over 100 MPs and peers in a letter to fast fashion giants.

Since then, we became the UK's first brand allowing customers to tip garment workers directly, released our £29.99 hoodie and the world's most affordable, sustainable & ethical jeans.

It’s been a wild ride.

We’re now looking for an excellent, friendly individual to join our tiny team.

Customer Service Associate

The core of the role will be customer service. You will be the first point of contact for customers, replying to email and DM's. You will also need to be highly organised, dealing with our logistics partner and delivery providers.

As with every start-up there will always be other things going on, so you may end up getting involved with additional day-to-day admin tasks and business support. Being able to take responsibility and ownership of tasks will be essential. 

You’ll be a detail oriented person, with a logical approach to tasks. You’ll be confident with spreadsheets and love making and ticking off things on a to-do list. You’ll also be friendly and approachable, creating a positive company culture and tone with customers will come naturally to you.

Essential Skills:

  •  Good working knowledge of Excel/Google Sheets
  •  Excellent attention to detail
  •  Excellent written English
  •  Working knowledge of social media platforms
  •  Quick learner of new software platforms

Preferable Skills:

  • Experience using Shopify

A Few Details:

£12 per hour. 10 hours per week. Split across Monday-Friday, 1-3 hours per day. Permanent contract.

Location: Bristol. Remote work applications accepted, but must be willing to travel to Bristol occasionally.

Please email with subject line “Customer Service Associate” with a cover letter and CV.

Application Deadline: 8th August 2022

Starting Date: 16th August 2022